Frequently asked questions
Everything you need to know about grades, warranty, payment and trade-ins. Still unsure? Ask us on WhatsApp.
Buying
Are your devices new or used?+
Everything we sell is pre-owned and certified. Each device is inspected, graded and priced based on its real cosmetic and functional condition.
What do the condition grades mean?+
Like New means it looks and works almost as if it were new. Excellent has minimal signs of use. Good shows light wear that does not affect use. Fair has visible wear but is fully functional. All devices work exactly as described.
Can I see the battery health before buying?+
Yes. Battery health is listed on the product page wherever it applies, and you can message us on WhatsApp for a screenshot before you commit.
Do devices come with a warranty?+
Every certified device includes a 7-day warranty covering functional faults that were not described in the listing.
Payment & collection
How do I pay?+
Cash or card in store. You can also pay in four interest-free instalments with Tabby or Tamara, subject to approval.
Can I reserve a device?+
Yes — use the Reserve for 24 Hours button on any product page. We'll hold the device and confirm the details with you.
Do you deliver?+
Not at the moment — orders are collected from our Ajman store, free of charge. We'll message you on WhatsApp when your device is ready.
Selling & trade-in
Will you buy my old device?+
Yes, working or not. Send us the model, storage and condition through the Sell Your Device page and we'll come back with a quote.
How and when do I get paid?+
Payment is same-day once we've checked the device in store. Bank transfer is available for larger amounts.
Can I trade in against something else?+
Absolutely. Tell us what you have and what you're after, and we'll work out the difference.